Refund time by Fingerworks?

[optimist1125]

Greetings all.
I regretfully sent in my backup Touchstream LP recently at Fingerworks' request as "not repairable". They offered what I considered to be a reasonable refund -- pending their receipt of the product. No offer of repair or replacement was made.

Anyone have experience with this since the doors closed? They did not acknowledge receipt [although USPS delivery confirmation did, to the PO Box Address], and they don't answer my subsequent email messages.

What turnaround time can I expect? Thanks.

[optimist1125]

Check arrived from Austin... amount as promised...
It took 13 days; not bad by any business standards.

[ivanw]

Thank you for sharing info, this let us know that Fingerworks is kind of not quite dead, yet.