Refund time by Fingerworks?

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Refund time by Fingerworks?

Postby optimist1125 » 15 Aug 2006, 16:52

Greetings all.
I regretfully sent in my backup Touchstream LP recently at Fingerworks' request as "not repairable". They offered what I considered to be a reasonable refund -- pending their receipt of the product. No offer of repair or replacement was made.

Anyone have experience with this since the doors closed? They did not acknowledge receipt [although USPS delivery confirmation did, to the PO Box Address], and they don't answer my subsequent email messages.

What turnaround time can I expect? Thanks.
--Linda
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Received Refund Today...

Postby optimist1125 » 17 Aug 2006, 17:57

Check arrived from Austin... amount as promised...
It took 13 days; not bad by any business standards.
--Linda
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Postby ivanw » 17 Aug 2006, 20:20

Thank you for sharing info, this let us know that Fingerworks is kind of not quite dead, yet.
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