Dear FingerWorks Customer,
Thank you for your email.
Please take a moment to review the troubleshooting steps at www.fingerworks.com/
If you follow those troubleshooting steps and are still unable to resolve the problem, we would like
to obtain and keep the product, and in exchange, refund your money*. To proceed with this option,
please send us your name, address, product serial number and include the product's original invoice
as proof of purchase either as an electronic document attached to this email or by faxing to
512 697-8316. If you choose to fax the proof of purchase, please include the support ticket
number from the title of this email on your fax.
Once we have confirmed your proof of purchase, we will send you a Return Materials Authorization
number with shipping instructions so that you can return your product to us.
* - Refunds may be pro-rated based on warranty status.
Important note! FingerWorks has ceased operations as a business. If you have a service or support
issue, please note the following:
- Service will continue to be provided to customers who are entitled to it under the terms of their
original product warranty.
- For all service and support claims, please visit www.fingerworks.com/support.html
- At www.fingerworks.com
, you will find many useful technical resources, including User Guides and
Tutorials, read-only Discussion Forums, Downloads and Multitouch Utilities, Frequently Asked
Questions, and a Troubleshooting Guide.
FingerWorks products are no longer available for resale, and no further updates to software drivers
will be developed.
Thank you for buying and using FingerWorks products. We appreciate your patronage and hope that
you continue to enjoy your FingerWorks product.
FingerWorks Support Staff