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Hi Sue, You might also want to try a full device reset: place the flat hand on the surface 5 times in a row; the device will completely reset itself. I don't know if you need to do it to both sides, but at least do it on the defective side. You'll need to load your configuration again afterwards, a...

Hmmm, for me that was the fix it is too bad it is not working for you. I am not sure what else to try at this point. Hopefully someone else may have some suggestions. Again, sorry I cannot be more helpful.

I would recommend you downgrade if you can to see if you get the same message. If you do not then their may be some sort of bug in the 1.6 firmware. If you still get the error, then try the recommendation mention above in the string regarding reset. Good luck!

Well I have some good news. I am now back on my FW keyboard. I did try the hand reset suggestion. (since this was the quickest and easiest) This seemes to have worked. I ran another diagnostic, and am not getting the same results. The diagnostic was clean. AGAIN A BIG HUGE THANKS!!!! :D :D :D

Hi there, I'd like to thank everyone for their suggestions. I will research these recommendations and keep the community posted of the outcome. i will be out of commission for a bit so it may be a while before I write back. I am really hoping I don't have to crack open the keyboard, I really hope it...

I am finding some of my keys are not responding well. I was having issues with capitalization. I have run the dianostics and on lines 6 and 7 I see the following text 6 HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHNHHHHHHHN------------------------------------------ 7 HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHNHHNNNHHH------...